FAQ – Common Questions About cardgamersales.com

1. Are the cards you sell authentic?

We solemnly guarantee that all Pokémon cards and related products sold by TianYue Limited are 100% official and authentic. We source directly from authorized distributors to ensure the legitimacy of every single card. We have zero tolerance for counterfeits.
2. How is card condition graded?

We adhere to the internationally accepted grading standards for card condition:
●NM (Near Mint): Close to perfect, with only the most minor signs of handling.
●LP (Lightly Played): Light play wear, but no major flaws.
●MP (Moderately Played): Visible wear, such as slight whitening on edges or light scratches.
●HP (Heavily Played): Significant wear, which may include creases, marks, etc.
Each single card is listed with its specific condition and includes clear photos for your reference.
3. Are your decks official pre-built decks?

Not all of them. We offer two types:
●Official Pre-constructed Decks: Sealed, unaltered official products.
●Expert-Constructed Decks: These are competitive decks built from single cards by our team of professional players, tailored to the current tournament meta. These decks are ready-to-play out of the box, designed to help you compete at a high level.
4. How can I check if a specific card is in stock?

You can check real-time inventory on the product page. For rare cards, we recommend using the "Restock Notification" feature to receive an email alert when new stock arrives.

5. How do I place an order?

●Browse the website and add desired items to your cart.
●Proceed to checkout and enter your shipping information.
●Select a payment method and complete your payment.
●You will receive a confirmation email once your order is processed.
6. What payment methods do you accept?

We support various secure payment methods, including: Credit/Debit Cards (Visa, MasterCard), Alipay, PayPal, and other popular local payment options.
7. Can I modify or cancel my order after placing it?

You may contact our customer service to request a modification or cancellation if your order has not yet entered the "Processing/Shipping" stage. Once an order begins the shipping process, it cannot be cancelled.

8. What shipping methods do you offer?

We offer standard and expedited shipping options. Specific delivery methods and timeframes will be displayed at checkout based on your delivery address.
9. How much is shipping?

Shipping costs are automatically calculated based on your delivery address, chosen shipping method, and the order's weight/dimensions. You will see the exact shipping cost on the checkout page. We often offer free shipping on orders over a certain value.
10. Do you ship worldwide?

Yes, we serve Trainers globally. However, shipping may be restricted to certain countries or regions due to policy limitations. Please enter your address at checkout to confirm service availability.

11. What if the card I receive doesn't match the description?

Customer satisfaction is our top priority. If a card you receive is in significantly worse condition than described, or if you receive the wrong item, please contact our customer service within 7 days of delivery. Provide relevant photos or video as evidence. Upon verification, we will arrange a replacement or return and cover the associated shipping costs.
12. Can I return cards or decks I've purchased?

Due to the nature of trading card products and to ensure fair trade, we do not accept returns on opened products (single cards, packs, or decks) for "change of mind" or buyer's remorse. Returns are only accepted for items that are "not as described" or have quality issues, as outlined above.

13. Is my personal and payment information secure?

Absolutely. Our website uses SSL encryption technology to ensure all your personal and payment data is protected with the highest level of security during transmission. We never share your details with any third parties.
14. How is my high-value order handled securely?

For high-value orders, we automatically use tracked mail or courier services. You can track your package's location in real-time using the provided tracking number. We also highly recommend purchasing shipping insurance for high-value orders to protect against potential transit risks.

15. Do you buy used cards?

Yes! We offer a card buying service. If you have single cards or entire collections you wish to sell, please contact us via the "Sell Your Cards" page on our website. Submit the card information and photos, and our expert team will evaluate them and provide you with a quote.
16. Where can I find the latest card news and deck guides?

Please visit the "News & Community" section on our website. We regularly update it with the latest expansion news, tournament coverage, and in-depth deck guides written by our team of players.