1. What kind of products do you make?

We specialize in custom-designed cards, including:

  • Wedding invitations
  • Handcrafted postcards
  • Event invitations
  • Travel memory cards
    Every piece is made with premium materials and designed to last.

2. How do I place an order?

You can place an order directly through our website. Choose your product, share your design preferences with our support and complete payment—we’ll take care of the rest.

3. Do you accept custom designs?

Yes! We love working on custom ideas. Send us your design, or let our team create something unique for you.

4. How long does it take to process an order?

Most orders are processed within [3–10 business days]. Larger or highly customized orders may take longer, but we’ll keep you updated.

5. Do you ship internationally?

Yes, we ship to most countries worldwide. However, we do not ship to regions currently affected by war or active conflict.

6. How much does shipping cost?

Shipping fees are calculated at checkout based on your location and the shipping method you select.

7. What if my order arrives damaged or incorrect?

Contact us within 7 days of delivery at support@custommagicpaper.com. We’ll work with you to fix the issue.

8. Do you offer refunds or returns?

Because our products are custom-made, all sales are final. Exceptions apply only for items that arrive damaged or incorrect (see our Refund Policy for details).

9. Can I track my order?

Yes. If tracking is available for your shipping option, we’ll send you the tracking number once your order has been shipped.